Last updated: 11 October 2026
1. Who we are
L’ALBANIQUE is a brand of Perfume House Ibish, a sole proprietorship operated by Faruk Ibish in Switzerland.
The controller responsible for the processing of personal data described in this Privacy Policy is:
Perfume House Ibish
Faruk Ibish
Zürcherstrasse 73
8800 Thalwil
Switzerland
Email: info@lalbanique.com
Website: https://lalbanique.com
This Privacy Policy explains how we process personal data when you visit our website, place an order, create an account, contact us or subscribe to our newsletter.
Applicable data protection rules include the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Personal data we collect
Depending on how you interact with us, we process the following categories of information:
- Contact details, such as your name, email address, telephone number and billing or delivery address.
- Order details, including products purchased, prices, delivery information, returns and purchase-related correspondence.
- Payment information, such as the selected payment method, transaction reference and payment status.
- Customer account information, where you create an account.
- Information submitted through contact forms, emails, product reviews or other communications.
- Newsletter subscription details and records relating to consent or withdrawal.
- Technical information, including IP addresses, browser and device information, access times, requested pages and server logs.
- Cookie preferences and information collected through cookies or similar technologies, as described in our Cookie Policy and the relevant sections below.
We receive information directly from you and, where necessary, from providers involved in payments, deliveries and website operation.
3. Purposes and legal bases
We process personal data for the following purposes:
Orders and customer accounts: To process purchases, payments, deliveries, returns and customer service requests, and to provide account access where requested. Where the GDPR applies, the legal basis is performance of a contract or steps taken at your request before entering into a contract.
Business records and legal obligations: To maintain required records, respond to lawful requests and fulfil applicable obligations. Where the GDPR applies, the legal basis is compliance with legal obligations.
Website operation and security: To operate and maintain the website, investigate technical problems, prevent fraud and misuse, and protect our services. Where the GDPR applies, we rely on our legitimate interests in providing a secure and functional online shop, subject to any consent requirements for particular technologies.
General enquiries and legal claims: To answer enquiries and establish, exercise or defend legal claims. Where the GDPR applies, we rely on our legitimate interests or, where an enquiry concerns a purchase, the relevant contractual basis.
Newsletter and optional tracking: Where consent is required, we rely on your consent. You may withdraw consent at any time with effect for the future.
4. Website hosting and email
We use Hostinger for website hosting and related technical services, including email and content delivery.
According to the hosting information supplied to us, our website server is located in Frankfurt, Germany, and its backups are stored in France.
Hostinger’s content delivery network (CDN) uses a worldwide network of servers. Depending on the visitor’s location and network routing, technical request data may be processed outside Germany and France. The website server and backup locations therefore do not describe every location involved in providing Hostinger’s services.
Hosting and email services process the information necessary to provide their services. This can include IP addresses, technical logs, website data and email communications.
Hostinger’s privacy information is available at:
5. Online shop and customer accounts
Our online shop uses WordPress and WooCommerce.
When you place an order, we process the information necessary to confirm your purchase, arrange payment, deliver your products and provide after-sales support.
If you create a customer account, we process the information needed to provide access to your account and order history.
Fields marked as mandatory are needed for the relevant service. Without the information required for an order, we may be unable to complete your purchase or delivery.
6. Payments — Payrexx and PayPal
We use Payrexx AG, Switzerland, and PayPal to process payments through the payment methods available at checkout.
Payrexx provides payment infrastructure for the methods offered through its integration, such as TWINT, payment cards and Apple Pay where available. PayPal processes payments selected through the PayPal service. The methods available for a particular purchase are displayed at checkout.
Depending on the method selected, the payment providers and financial institutions involved process information needed to complete the transaction. This may include:
- Your name, contact details and billing information.
- Order amount, currency and transaction reference.
- Payment credentials supplied through the payment service.
- IP address, device information and authentication or fraud-prevention information.
The information is used to process and authenticate payments, prevent fraud, handle refunds or disputes and fulfil legal obligations.
We receive payment confirmations, transaction references and payment status to manage your order and payment-related enquiries. Payment credentials are processed through the relevant payment service.
Where the GDPR applies, our processing necessary to complete your payment is based on performance of our contract with you. Providers may also process data under their own legal responsibilities, including fraud prevention and regulatory obligations.
For information about Payrexx’s handling of payment data, you can contact:
PayPal’s privacy statement is available at:
7. Delivery and returns
We share the information necessary for delivery with the postal or courier service handling your order. This normally includes your name and delivery address, together with an email address or telephone number where needed for delivery notifications or coordination.
For international deliveries, information may also be provided to customs authorities or customs service providers where required.
When you request a return or report a problem, we process the information needed to assess and handle your request, including relevant order details and correspondence.
8. Contact forms and correspondence
When you contact us by email or through a website form, we process your contact details and the information in your message to answer your enquiry and provide support.
Our website uses WPForms for website forms. Information submitted through a form is processed through our website and the email services used to receive and handle submissions.
Please provide only the personal information necessary for your request.
9. Newsletter
When you subscribe to our newsletter, we process your email address and any additional details you voluntarily provide to send information about L’ALBANIQUE products, launches and events.
Subscription submissions are received through our website form and forwarded to our business email inbox for administration.
You can unsubscribe at any time using the unsubscribe option provided in a newsletter or by contacting info@lalbanique.com.
Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
We may retain a limited record of your subscription or withdrawal where necessary to document consent or ensure that you do not receive further marketing messages.
10. Cookies and privacy preferences
Our website uses cookies and similar technologies for functions such as the shopping basket, checkout, account access and storage of privacy preferences.
We use Complianz to manage cookie preferences and store the choices needed to apply them.
The cookie banner allows you to accept optional cookies, reject optional cookies or customize your preferences. You can reopen the settings through the consent-management control on our website and change your choices.
Strictly necessary cookies support essential website functions. Optional technologies are subject to the consent requirements applicable to their purpose and use.
Our Cookie Policy provides information about the cookies and services identified on the website, including their purposes and duration.
You can also manage cookies through your browser. Blocking essential cookies may prevent parts of the online shop from working correctly.
11. Facebook, Instagram and Meta integration
We use Facebook for WooCommerce to connect our product catalogue with Meta’s services, including Facebook and Instagram.
The integration supports catalogue synchronization and includes website event-tracking features such as Meta Pixel and Conversions API.
Where these tracking features are enabled, they can transmit information about website interactions to Meta, such as product views, additions to the shopping basket, checkout activity and purchases. Depending on the configuration, the transmitted information can include technical identifiers, IP addresses, browser information, transaction details and customer details used for matching.
These features support advertising measurement and the relevance of advertising. Meta may associate received information with information it holds about a person or account.
Where consent is required for this tracking, consent is the applicable basis. You can manage your marketing preferences through the cookie settings on our website. Withdrawing consent applies to future processing and does not reverse processing that has already occurred.
Meta may process information internationally, including in the United States. The relevant Meta entity and its processing practices are described in Meta’s privacy information:
Our website also contains links to social media profiles. When you follow an external link, the destination platform processes information under its own privacy policy.
If you contact us through a social media platform, we process your message and contact information to respond.
12. Recipients of personal data
Where necessary for the purposes described in this policy, personal data is shared with:
- Hosting, email, website maintenance and other technical service providers.
- Payrexx, PayPal and the financial institutions involved in a payment.
- Postal services, couriers and customs service providers.
- Meta, where the relevant integration transmits personal data as described above.
- Accounting, legal and other professional advisers.
- Authorities where disclosure is required by law.
The information disclosed depends on the recipient’s role and the service involved.
Some providers process data on our behalf, while others process certain information under their own responsibilities and privacy policies.
13. International processing
Our business is based in Switzerland. Providers involved in website operation, payments, communications, social media and delivery may process personal data in other countries.
The confirmed website hosting and backup locations are Germany and France. Hostinger’s CDN operates internationally. Meta’s services may involve processing in the United States. Payment and delivery processing locations depend on the provider, financial institutions and destination involved.
For transfers to countries without a recognised adequate level of protection, applicable law may require safeguards such as recognised standard contractual clauses or another permitted transfer mechanism.
You can contact us at info@lalbanique.com for information about the recipients, countries and transfer arrangements relevant to your personal data, including information about obtaining a copy of applicable safeguards.
14. Retention of personal data
We retain personal data for as long as necessary for its purpose and to meet applicable legal requirements.
- Order and accounting records: Retained for the statutory periods applicable to our business and, where necessary, to handle outstanding disputes or claims.
- Customer enquiries and correspondence: Retained for the time needed to resolve the matter and meet related obligations.
- Customer accounts: Retained while the account is maintained, subject to deletion requests and any continuing legal retention requirements.
- Newsletter information: Retained while the subscription remains active, with limited records retained where necessary to document consent or respect an unsubscribe request.
- Technical logs and backups: Retained according to the operational, security and backup schedules of the relevant services.
- Cookie preferences and cookies: Retention periods are described in our Cookie Policy.
When information is no longer needed, it is deleted or anonymised. Information subject to legal retention requirements may be retained after an account is closed or a deletion request is received.
Payment providers and other independent recipients apply their own retention requirements to information processed under their responsibility.
15. Your rights
Depending on the law applicable to you, you may request:
- Access to your personal data and information about its processing.
- Correction of inaccurate or incomplete information.
- Deletion of personal data, subject to applicable exceptions.
- Restriction of processing.
- A portable copy of certain information, where the relevant conditions are met.
- Withdrawal of consent with effect for the future.
Where the GDPR applies and processing is based on legitimate interests, you may object on grounds relating to your particular situation. You may object to direct marketing at any time.
To exercise your rights, contact:
You may also write to the postal address in section 1. We may request information reasonably necessary to verify your identity.
Some information may need to be retained to fulfil legal obligations or establish, exercise or defend legal claims.
You may raise a concern with the Swiss Federal Data Protection and Information Commissioner:
Where the GDPR applies, you may lodge a complaint with a competent data protection supervisory authority, including in the country of your habitual residence, place of work or the alleged infringement.
16. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, providers, processing practices or applicable requirements.
The current version is published on this page with its last updated date.